Welcome to NewcastleGateshead

Welcome to NewcastleGateshead workshop taking place on Thursday 3 October 2019.

This is one of the best pieces of customer service training you could put your team on! Imagine the TripAdvisor reviews you could be getting if as well as checking in, serving lunch or pouring a pint, your team were actively engaging your customers about why they are here, and then able to give accurate friendly advice and tips, little known facts and stories about our unique history and heritage.

We’re all competing to grow the volume and value of the tourism sector here – ensuring your frontline team are giving a proper Warm Geordie Welcome is a brilliant way to add a little unexpected wow factor to the great service you’re already delivering! It’ll also help ensure visitors do more when here and enjoy their overall visit so much more – generating wonderful word of mouth recommendations and repeat custom.

It’s a three hour workshop followed by lunch and then a two hour walking tour, and it’s only £50 per person!

Click this link for more info and booking details:  https://www.ngi.org.uk/resources/welcome-to-newcastlegateshead-training-course/

As well as the open workshop dates, we could work with you to create a bespoke version of the training just for your team.

If you have any questions please don’t hesitate to contact our Destination Manager, Jonathan Gilroy at Jonathan.Gilroy@ngi.org.uk