Every little thing he does is magic

Two members of staff at intu Eldon Square have gone above and beyond in the call of duty and have been rewarded gifts worth up to £1,000 for their efforts.

Eric Brown, from customer services, and Damien Tennet, who works in the security team, were both nominated for intu’s staff reward and recognition programme ‘Win Your Dream’ with the potential to win a dream prize of £10,000.

‘Win Your Dream’ was set up to recognise and reward individuals who have gone the extra mile to enhance the shopping and leisure experience for customers.

Staff from intu shopping centres nationwide nominate fellow colleagues for delivering world class service, adding moments of surprise and delight, coming up with new ideas and giving back to the community.

Customer Service assistant Eric Brown, 63, a dad of three from Wallsend, has only been a member of staff at intu Eldon Square for six months but has made a big impact in a short time. All front of house teams attend a number of customer service training courses with the aim of enhancing customers’ experiences. Part of the course is about learning new fun entertaining skills. Eric became particularly accomplished at magic tricks and for bringing random moments of joy to the shopping centre.

Security team member Damien Tennet, 25, from Newcastle, has been with intu Eldon Square for eighteen months. Part of Damien’s responsibilities is to provide first aid support to all retail units who request assistance; to help ensure a safe environment for all customers, staff and retailers.

Damien’s fast reactions in dealing with two first aid incidents simultaneously, and confidence in performing the Heimlich manoeuvre, prevented what could have been a serious medical emergency – much to the appreciation of the both the restaurant and the customer!