CGI DigiOps platform wins ‘AI Excellence Award’ as an Agentic AI solution

CGI, one of the largest independent IT and business consulting services firms in the world, won the top honour in the product category for its Agentic AI platform, CGI DigiOps, at the 2026 Artificial Intelligence (AI) Excellence Awards.

Hosted by the Business Intelligence Group, this international program recognizes companies, products, teams and individuals advancing responsible, results-driven AI. This year’s cohort spans 36 industries and more than 15 countries, placing CGI DigiOps at the top of globally recognized AI innovations helping clients drive the practical adoption of Agentic AI.

CGI DigiOps is an AI-powered managed services delivery model that enables digital transformation through an integrated toolset of proprietary intellectual property, along with accelerators, foundational models, best practices and alliance services.

“This recognition reflects more than an accolade; it shows that the industry is at a key turning point,” said Dr. Rahul Ghodke, Senior Vice-President, Global Technology Operations, Asia Pacific Global Delivery Centres of Excellence, CGI. He added, “Two major shifts are reshaping enterprise technology: the rise of agentic AI—moving beyond prompts and pilots to systems that act and adapt—and the shift from resource-based billing to outcome-based value. CGI DigiOps was built for this moment. It brings together automation and intelligent operations to help enterprises respond to change with confidence, control, and trust.”

With a catalogue of more than 190 agents and 400 workflows, CGI DigiOps is an industry-agnostic solution that connects and orchestrates people, processes and technology, tailored to each client’s needs, to help enterprises navigate increasingly complex environments of systems, vendors and software.

“We developed CGI DigiOps to address the growing complexity and fragmentation in enterprise operations,” said Marc Russell, Vice-President, Newcastle Metro, CGI. He added, “CGI DigiOps helps improve productivity at scale, integrate siloed operations, automate tasks to support repeatability and align with existing client investments. This approach reflects our commitment to creating long-term value for clients, empowering organizations to transform, thrive and deliver sustained business outcomes with Agentic AI.”