Premier Suites have achieved the ISAAP Building Accreditation across all its three regions and we are the first serviced apartment operator to do so.
The ISAAP Building Accreditation Programme is only awarded to a building or property belonging to a provider who already holds the existing ISAAP Compliance and Quality Accreditation. This means that all our Buildings have met stringent standards of safety, duty of care, comfort and service.
The Programme assesses a serviced accommodation building against more than 250 criteria, taking into account security, duty of care, service and due diligence, from documentation as well as a physical site visit.
Among the building-specific criteria assessed are the condition and presentation of the building, its lighting, signage, access and service from staff. The genuine guest experience is measured, with an assessor making an overnight stay, and other units are also inspected to ensure a consistency of quality. The assessor also looks at Online reputational scores and comments as part of the audit.
ISAAP – The International Serviced Accommodation Accreditation Process – is the leading global provider of quality assessment, reporting and recognition awards for the serviced accommodation, corporate housing and executive suites sector of the hospitality industry.